Terms of Service
Last updated: 12 September 2025
1) Who we are and what these Terms do
These Terms of Service (“Terms”) govern access to and use of the website https://tringtring.ai (the “Website”) and the TringTring orchestration platform, APIs, SDKs, dashboards and related services (the “Services”) provided by Tangi5 Strategic Innovation Labs LLP (LLPIN ACK‑9545) (“TringTring”, “we”, “us”, “our”).
Registered office: 3, Vora Industrial Estate, Navghar, Vasai Road E. Dist. Palghar, Maharashtra – 401202, India.
Contact: legal@tringtring.ai / privacy@tringtring.ai
By creating an account, using the Services, or clicking an acceptance button, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you are authorised to bind that company. The Services are offered for business and professional use only and are not directed to learners (minors).
Electronic records notice. This document is an electronic record under the Information Technology Act, 2000 and applicable rules; no physical signature is required.
2) Our role; your role
Our role. We provide an orchestration layer that routes and processes data across third‑party providers you choose (e.g., TTS/STT engines, LLMs, diallers/telephony carriers, Meta/WhatsApp, email/SMS providers). We do not originate, author, or control your content or campaigns.
Your role. You are responsible for what you send and how you use the Services, including obtaining all notices/consents, configuring lawful call‑recording, complying with telemarketing and platform rules, and respecting age‑related requirements in each jurisdiction where you or your end users are located.
3) Agreement structure and precedence
If you have executed an Order Form or Master Services Agreement (MSA) with us, that document prevails over these Terms to the extent of conflict. Our Privacy Policy (controller activities) and Data Processing Agreement (DPA) (processor activities) are incorporated by reference; if they conflict, the DPA prevails for data‑processing matters.
4) Accounts and eligibility
You must provide accurate registration information and keep it updated. Keep credentials confidential and notify us of unauthorised use. The Services are not available to learners (minors) and are intended for business users who can form legally binding contracts.
5) The Services; changes and previews
We may improve or modify features, apply updates, or discontinue components that do not materially reduce core functionality. We may provide Beta/Preview features; they are provided as‑is, may be suspended at any time, and may be subject to additional terms.
6) Third‑party services and channels
The Services interoperate with third‑party services and channels (collectively “Third‑Party Services”), which are subject to their own terms and policies. You must comply with those terms (e.g., Meta’s business messaging rules, telephony carrier acceptable use, email anti‑spam policies). We are not responsible for Third‑Party Services and do not control their availability, data practices, model‑training defaults, or pricing. Where feasible, we offer configuration options to help you turn off data retention or model training at Third‑Party Services; however, you are responsible for making appropriate selections.
7) Acceptable Use and communications compliance
You will not:
use the Services for unlawful, harmful, deceptive, or infringing purposes;
transmit spam, scams, phishing, malware, or content that is defamatory, obscene, or otherwise unlawful;
violate intellectual‑property or privacy rights;
interfere with service integrity or security, avoid rate limits, or probe systems;
attempt to re‑identify any de‑identified data we provide.
Communications compliance (telephony/messaging). You must comply with all applicable laws, rules and industry codes, including call‑recording consent, do‑not‑call/marketing rules, identity and caller‑ID presentation rules, and platform‑specific template/opt‑in requirements (e.g., WhatsApp Business template approvals). You are solely responsible for consent, content, timing, and targeting of your communications.
No emergency services. The Services are not a replacement for emergency calling (e.g., 112/999/911). Do not use them to contact emergency services.
8) Customer Content; Customer Data
Customer Content means content you or your end users submit (e.g., audio, transcripts, prompts, messages, phone numbers, model inputs/outputs).
Licence to host and process. You grant us a non‑exclusive, worldwide, royalty‑free licence to host, copy, process, transmit, and display Customer Content solely to provide the Services and to perform troubleshooting, security, and support.
No model training by us. We do not use Customer Content to train our own foundation models. We may generate aggregated or de‑identified statistics to improve the Services, provided we do not re‑identify data.
Your responsibilities. You represent and warrant that you have all necessary rights and consents to submit Customer Content and to instruct us to process it through the Third‑Party Services you enable.
9) Intellectual property
Except for the limited rights you grant above, you retain all rights in Customer Content. We and our licensors retain all rights in the Services, software, and documentation. No implied licences are granted. You must not reverse engineer, decompile, or create derivative works of the Services except to the extent permitted by law.
10) Confidentiality
Each party will protect the other’s Confidential Information using reasonable measures and will use it only for the purpose of the relationship. Confidentiality obligations survive termination.
11) Data protection
Our Privacy Policy explains how we process personal data as controller (e.g., account, billing, website analytics). For Customer Data where we act as processor, the DPA applies (including international transfers, sub‑processor commitments, and security measures). We publish a Sub‑processor List on our Legal page and will give notice of changes where your DPA requires.
For context on electronic‑record and privacy notices that we reflect in these Terms and our policies, see the example language referenced in your uploaded materials.
12) Fees, taxes, and payment
You agree to pay fees as described in your plan, Order Form, or in‑product billing page. Unless stated otherwise, fees are exclusive of taxes, which you will pay (other than taxes on our income). Charges are typically non‑cancellable and non‑refundable once the billing period starts. We may suspend the Services for late or failed payments. We may change prices with reasonable notice for the next term; continued use after the change constitutes acceptance.
13) Term, renewal, and termination
These Terms begin when you first use the Services and continue until terminated. Subscriptions renew as stated in your plan or Order Form unless you cancel before the renewal date.
Either party may terminate for material breach if not cured within 30 days of written notice. We may also terminate or suspend immediately for abuse, legal risk, non‑payment, or platform misuse.
Effect of termination. Upon termination, your right to use the Services ends. We will delete or return Customer Content in accordance with your DPA and our standard retention schedules, subject to legal holds and permitted backups. Accrued fees remain payable.
14) Service availability and support
We will use commercially reasonable efforts to keep the Services available and secure. You acknowledge that availability may be affected by maintenance windows, network providers, Third‑Party Services, and force‑majeure events. Unless you have a separate SLA, we do not guarantee a particular uptime or response time.
15) Warranties and disclaimers
You warrant that your use of the Services and Customer Content will comply with these Terms and all laws and Third‑Party Services rules.
We provide the Services “as is”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non‑infringement. We do not warrant that the Services will be uninterrupted, error‑free, or free of harmful components, or that outputs from models or channels will be accurate, complete, or appropriate for your use case.
16) Indemnities
Your indemnity to us. You will indemnify and hold harmless TringTring, its affiliates and personnel from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from or relating to (a) Customer Content; (b) your use of the Services in breach of these Terms or law; (c) your communications (including call‑recording, marketing, and platform rules); or (d) disputes with your customers or users.
Our IP indemnity to you. We will defend and indemnify you against third‑party claims that the Services, when used as permitted, directly infringe a patent, copyright, or trade mark, and will pay final judgments or settlements we approve. This commitment does not apply to claims arising from: your data or instructions; combinations with items not supplied by us; or use after we notify you to stop. If a claim is likely, we may procure rights, modify the Services, or terminate access with a pro‑rata refund of prepaid fees for the remaining term.
17) Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, consequential, special, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility.
Aggregate cap. Each party’s total liability arising out of or relating to these Terms is limited to the amounts paid or payable by you to us for the Services in the 12 months before the event giving rise to liability. These limits do not apply to your payment obligations or to liability that cannot be limited by law.
18) Export, sanctions and anti‑corruption
You will comply with all applicable export‑control, sanctions, and anti‑corruption laws. You may not use the Services if you are, or are owned or controlled by, a sanctioned person or in a sanctioned jurisdiction.
19) Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control (including internet or provider failures, denial‑of‑service attacks, labour disputes, and acts of God), provided it uses reasonable efforts to mitigate the impact.
20) Publicity
Unless you opt out by emailing legal@tringtring.ai, you grant us the right to use your name and logo on our Website and in customer lists, case studies, and marketing materials.
21) Assignment
You may not assign or transfer these Terms (or your account) without our prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to us. We may assign to an affiliate or in connection with corporate restructuring.
22) Changes to these Terms
We may update these Terms from time to time. We will post changes on our Website and, for material changes, notify account holders by email or in‑product notice. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
23) Governing law; venue; arbitration
These Terms are governed by the laws of India, without regard to conflict of law principles.
Dispute resolution. Any dispute that cannot be settled amicably within 30 days shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 by one arbitrator appointed in accordance with that Act. The seat and venue of arbitration is Mumbai, India. The proceedings will be conducted in English. Either party may seek interim or injunctive relief from a court of competent jurisdiction to protect its rights pending arbitration.
24) Notices
Legal notices must be emailed to legal@tringtring.ai and sent by post to the registered office above. Day‑to‑day notices (e.g., billing) may be sent by email to your account contact.
25) Miscellaneous
Entire agreement. These Terms, any Order Form, the Privacy Policy and the DPA constitute the entire agreement.
Severability. If any provision is unenforceable, the remainder remains in effect.
No waiver. Failure to enforce a provision is not a waiver.
No third‑party beneficiaries. There are none unless expressly stated.
Relationship. The parties are independent contractors; no partnership, agency, or joint venture is created.
Third‑party names and trademarks
All third‑party names, logos, and trademarks (including “Zapier”) are the property of their respective owners and are used for identification purposes only. Use of such names does not imply any affiliation with or endorsement by the owners. Our integration capabilities "work with" third‑party platforms via publicly documented APIs and the Zapier Platform; we do not claim ownership of or rights in any third‑party marks.
Key definitions
Customer Content / Customer Data: content, data, and materials you or your end users submit to or generate in the Services (e.g., audio, transcripts, prompts, messages, numbers, call and message metadata, model inputs/outputs).
Third‑Party Services: third‑party products or services that interoperate with the Services (e.g., cloud infrastructure, telephony carriers, LLMs, TTS/STT, messaging channels, email providers, analytics).
Learner: a person under the age of majority in their jurisdiction.
Annex A (informative): examples of Third‑Party Services you may enable
Cloud providers (e.g., AWS, Google Cloud Platform, Microsoft Azure), database/SaaS infrastructure (e.g., Supabase), telephony and messaging (e.g., Plivo; Meta platforms such as WhatsApp Business), collaboration and CRM tools (e.g., Google Workspace, Atlassian, Zoho), email delivery/marketing (e.g., Mailchimp), payments (e.g., Razorpay), code management (e.g., GitLab). Your actual configuration may differ and is shown in your account or on our Sub‑processor List.